Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Refresher Level Attendance Toolkit
"Optimal attendance is imperative to achieve superior customer service, employee satisfaction, efficiency and quality of care for health plan members."— National agreements, 2018 and 2019
The Refresher Attendance Toolkit helps groups review basic attendance concepts and best practices. Suggested icebreakers provide an easy way to get the dialog going. The Refresher Attendance Toolkit is for teams with healthy attendance who need some basic attendance support reminders. Employees can learn about the value of reducing absenteeism and get general information about time off. They can also get tools to help maintain ongoing attendance conversations.
Check out the full Attendance Toolkit.
Attendance Basics
Improvement Tools
Have Some Fun
See It in Action
- Fighting the Plague of Too Many Sick Days Get them to understand your attendance policy.
- Alternatives to Calling in Sick How to give workers a breather.
- Too Many Sick Days? Use Carrots, Not Sticks See how rewards keep people on the job.
- Grace Under Pressure Gratitude brings relief to San Rafael Medical Center phone operators.