Library

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Humans of Partnership: Felicia Conwell

portrait of Felicia Conwell

I’ve learned that no one in life is invincible. After battling cancer three times since age 29, I decided to never give up. I’m not a cancer fighter, I’m a cancer conqueror! Your strength is in your faith. Whatever your religion or belief system is, turn to that. That’s what I did when I dealt with cancer and again when I lost several family members back-to-back. All this loss and pain sent me through the deepest and darkest valley. 

I tell people don’t pity me, pray for me. I needed people to encourage me. Working at Kaiser Permanente, I talk to people all day long. When they get a diagnosis, I tell them, 'It’s going to get better.' I urge them to get a support group that will encourage them. That’s the only thing that helped me. I had to realize that no one goes through life without losing. You cry, and you know you’ve dealt with it when you can talk about it.

Felicia Conwell, customer service coordinator and labor sponsor, UFCW Local 1996 (Georgia)