This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
ZIP
Size:
421 KB
Intended audience:
Members of unions in the Coalition of Kaiser Permanente Unions and their managers
Best used:
Download this zip folder that includes an informational flier, how-to flier, huddle messages, and PowerPoint to encourage Coalition union members to use mail order pharmacy delivery. You can also find MOP virtual backgrounds for Teams and Zoom here.
Format:
ZIP
Size:
20 MB
Intended audience:
Any consultants and trainers working with teams to refresh their knowledge about key LMP skills
Best used:
Use this collection of tools - a video, worksheet, PowerPoint template and facilitator guide - as a package of complementary materials.
(7:00)
Get to the heart of the matter by asking great questions! This skills booster will help you uncover the unknown by encouraging people to share more details, allow everyone the opportunity to share their opinions, and come up with better solutions.
Format:
PDF
Size:
2 pages, 8.5" x 11"
Intended audience:
Consultants and trainers working with teams to refresh their knowledge about active listening and effective questioning
Best used:
Use this job aid in conjunction with the related booster materials, including a video, PowerPoint template, learner worksheet and job aid.
Format:
PPTX
Size:
33 slides, Widescreen (16:9)
Intended audience:
Consultants and trainers working with teams to refresh their knowledge about active listening and effective questioning
Best used:
Use this template in conjunction with the related booster materials, including a video, PowerPoint template, learner worksheet and job aid.
Format:
PDF
Size:
1 page, 8.5" x 11"
Intended audience:
Consultants and trainers working with teams to refresh their knowledge about active listening and effective questioning
Best used:
Use this worksheet in conjunction with the related booster materials, including a video, PowerPoint template, learner worksheet and job aid.
Format:
PDF
Size:
7 pages, 8.5" x 11"
Intended audience:
Consultants and trainers working with teams to refresh their knowledge about active listening and effective questioning
Best used:
Use this facilitator guide in conjunction with the related booster materials, including a video, PowerPoint template, learner worksheet and job aid.
