Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
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How to Find the Tools on the LMP Website
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Adding more employees to the night shift helped the central refill pharmacy get medications to patients fasters.
Got Backlogs? Expand the Night Shift!
Faced with a growing backlog of orders for prescription medication, members of the Central Refill Pharmacy unit-based team worked through their initial reservations and resistance to change to increase the number of workers on the night shift. This helped the team cut excessive overtime, save money and accommodate workers who wanted to spend time with family or at school during the day.
Here's What Worked
- Acknowledging and addressing resistance to change as the team experimented with changes
- Setting a clear goal of wanting to reduce excessive overtime
- Deploying more workers to the night shift
What can your team do to improve workflow and enhance the experience of our members and patients? What else could your team do to make KP the best place to work and receive care?
