Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
To help your third-party billings, coordinate with other departments and offer training on how to code service.
Chasing Revenue? Stay On Top of Third-Party Billings
Billings can get tricky when it involves a third party—like when a member is hurt on the job or has an accident and is treated outside of Kaiser Permanente. To improve its third-party billings, members of the Patient Financial Services team in the Mid-Atlantic States worked with unit-based teams in Virginia and Washington D.C. They showed providers how to code for services, taught pharmacies to identify medications related to injuries and used the electronic drug information system for cross referencing. Within nine months, third-party billings shot up by a factor of nine and collections increased $50,000 in a year.
Here's What Worked
- Showing providers how to code for accidents and workplace injuries
- Teaching pharmacies how to ID medications related to injuries and accidents
- Using electronic drug information system for better cross-referencing
What can your team do create smoother workflows? And how could your team work better with other UBTs to improve performance?
