Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
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Aligning the work to staffing start times helped this team improve productivity.
Lab Team Pokes at Processes and Gets Results
When the histology team at Airport Way Lab in Portland, Oregon, began receiving complaints about long wait times for results, they took a deeper look at their workflow. By documenting and tracking the time needed for each step, they discovered a glitch: processing times were not lining up with staff schedules, creating a bottleneck in the workflow. By adjusting schedules to ensure ample staffing at key times, they found sweet success. Wait times for lab results fell by 56%, from 395 minutes to 220 minutes.
Here's What Worked
- Documenting and tracking the time to complete each step in the process
- Identifying workflow bottlenecks
- Reviewing staffing and tweaking schedules
What can your team do to examine and improve your workflow? How do you think that would affect care and service for our member and patients?
