Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
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How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
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It's important to listen to your patients. A medical team in Irvine used "care cards" to help.
Let Your Patients Know You’re Listening
It’s important to know what your patients think, and a little communication can go a long way. It can also improve your HCAHPS (Hospital Consumer Awareness of Healthcare Providers and Services) scores. A med-surg unit in Irvine, California, scored in the 15th percentile in their communications composite score and used a simple survey device they called “care cards” that allowed patients to write questions and comments. The staff collected these cards and addressed these concerns, raising their score to the 89th percentile in three months.
Here's What Worked
- Developing cards so patients can ask questions and raise concerns
- Collecting the cards at patient discharge, and make sure there are no unanswered questions
- Addressing the concerns to elevate service
What can your team do to listen to what your patients are telling you they want and need?
