Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
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How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
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How to Find the Tools on the LMP Website
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A welcoming environment can be helpful to new patients.
Spread the Love and Build Their Loyalty
It's good practice to let new members know you appreciate them, and that was the purpose behind the "Love at First Visit" campaign in Colorado. New member accounts were flagged in KP HealthConnect, but staffers also placed a yellow sticker on a new patient's card during visits to ID them more readily. The UBT held training for staff and physicians, helped new members with directions at the facility, called about first appointments, and created refrigerator magnets with important phone numbers. First visit satisfaction scores went from 57 to 67 percent.
Here's What Worked
- Creating ID system for new members, such as highly visible yellow stickers on member cards
- Training staff and doctors about the importance of new members and how to make them feel welcome
- Making outreach calls for the new member's first appointment
What can your team do to welcome new members to KP?
