Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Pharmacy professionals can shadow nurses to get insight into how and when medications are given to patients. This deeper understanding can help teams improve workflow, getting patients the drugs they need in a timely manner.
Visit to Nursing Unit Yields Workflow Solution
Like rush-hour traffic, complaints about late or missing medication seemed inevitable for the Los Angeles Inpatient Pharmacy unit-based team. The department is responsible for delivering medication to hospital floors, where nurses prepare and dispense drugs to hundreds of patients every day. Things changed for the better when the pharmacy UBT decided to hear from the nurses directly. An inpatient pharmacist shadowed the nurses to identify the root causes behind their complaints. Now the team makes deliveries first thing in the morning to give nurses the time they need to prepare and dispense medication in a timely manner.
Here's What Worked
- Taking “voice of the customer” training, which advocates direct input from clients to improve a process or service
- Shadowing nurses to better understand their perspective and identify the root causes of complaints about late or missing medication
- Starting the morning shift 30 minutes earlier to ensure timely delivery of medications
What can your team do to listen to the voice of your customers? Especially if those customers are fellow employees in a different department?
