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Stress-free Service Soothes the Sleepless
A patient-centered approach to delivering supplies gets the job done.
- Timely delivery of equipment and supplies enhances patient satisfaction and speeds the diagnosis and treatment of common sleep disorders.
- Mailing sleep therapy supplies to patients, centralizing supply distribution and purchasing software to track deliveries
Fistulas May Save a Fist Full of Dollars
Georgia’s regional nephrology team cut the time dialysis patients spent on chest catheters by 13 percent.
- Dialysis patients with a fistula in their forearm have lower infection rates than those who use chest catheters.
- Educating patients about the benefits of a fistula versus a catheter to deliver the dialysis
Team Works Out New Gym
This UBT went from meetings with a handful of representatives to including the entire team, which helped it complete a major project.
- Getting everyone involved in team projects leads to improved results and more buy-in from UBT members.
- Including the entire department in UBT meetings, projects and decisions
Provide Care With Secondary Tubing
By using secondary tubing , which can be just as safe as primary tubing for many IV uses, this team saved a bunch of money.
- When not medically necessary, primary tubing is wasteful.
- Switching from primary tubing to secondary tubing, whenever appropriate
All Hands for kp.org
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
- Members are better served and get better care when signed up with KP.org
- Getting all team members involved in the promotional effort
Get Out Front of Hypertension
Adult Primary Care team increased the proportion of patients with their high blood pressure under control after a concerted outreach effort.
- Controlling high-blood pressure is essential to patient health.
- Reaching out to at-risk patients for hypertension, especially diabetics
Make New Members Feel Welcome
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
- Reaching out and welcoming new members improves loyalty.
- Calling new members to help set up appointments
Creative Thinking Speeds Up Lab
After it rejiggered its workflows, this lab team cut wait times dramatically.
- Patients waiting an hour at the lab is unacceptable.
- Shifting schedules to accommodate more patients
One on One Improves Scores
Service scores soared after this lab team began a "one-on-one" style of service with technicians handling patients from check-in to blood draw.
- Giving patients more personal care improves service.
- Having lab technicians stay with patient from check in to blood draw
New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
- A gentle touch shows patients we care and reduces their anxiety.
- Switching to a different needle provider
Speed Up Patient Wait Times
This internal medicine team reduced wait times for patients after it started huddling twice daily and shifted schedules where necessary.
- Speeding up patient's time to see doctor is good service.
- Getting medical assistants to check vitals
Encouraging Patients to Get Screenings
More patients pledged to get screeings after members of this team began a strategic outreach campaign.
- Early detection of cancer saves lives.
- Training and peer-to-peer coaching of staff