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Putting Patients on the Fast Track
After four months of rapid improvements, emergency room stay decreased from 162 minutes to the team’s target of 90 minutes.
Details
Why This Matters
- The length of stay exceeded national benchmarks — patients were waiting up to three hours with minor injuries that required a short amount of physician time.
Test of Change
- The team defined triage urgency using the Emergency Severity Index (ESI) and set up a fast track area at the front of the department.