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Kid Food: Serve It
Pediatrics team suggested kid-friendly food like peanut butter and jelly sandwiches, and created restaurant style menus with imagery of zoo animals.
- Kids need to eat, and wasted food is wasting money.
- Offering kid-friendly food items

Follow-Up Orders Save Lives
Adhering to important guidelines to keep patients safe and healthy after surgery was high after this team educated staff and coordinated with pharmacists and other teams to ensure compliance.
- VTE prophylaxis helps prevent post-operative complications.
- Coordinating with pharmacies to keep with SCIP guidelines

Cut Transport Turnaround Times
This Transport team got patients discharged or to their next destination quicker when they began keeping gurneys where they were needed, cleaned and ready for the next patient.
- Reducing transport times improves inpatient care, service and efficiency.
- Placing equipment where needed

Always Wash Your Hands
The pediatrics team increased hand-washing rates after it put up posters of cute kids as hand-washing reminders and made other common-sense improvements.
- Hand-washing is a simple way to combat inpatient infection.
- Posting reminders to regularly wash hands

How to Improve Telemetry Monitoring
By tightening up processes and communication, this telemetry team improved the way it monitors patients.
- A patient deprived of oxygen for 4 to 6 minutes can suffer brain damage.
- Creating reminders for staff to check monitors

Speak Up on Patient Malnutrition
The nutrition team improved communication to better identify and treat malnourished patients.
- Patients with malnutrition may not be apparent during short hospital stay.
- Using key phrases to identify malnourished patients

The Key to Great Service: Call and Response
Service scores shot up when this oncology team paired a nurse with a buddy to help with patient response.
- Responding to a patient’s needs is central to their care.
- Pairing with a buddy can shorten patient response times

"Bladder Bundle" Protects Patient Safety
Team decreased the number of bladder infections—from nearly 20 infections per 1,000 catheter days down to near zero within six months.
- Urinary tract infections caused by catheters can lengthen hospital stays and complicate a patient’s recovery.
- Nurses using an evaluation checklist to determine whether the catheter was medically necessary and properly secured

No One Walks Alone
From an average of 16 patient falls per month, the number went down to three a month.
- Both patients and morale were suffering at the San Diego Medical Center telemetry unit, which had twice as many patient falls as the next-worst unit.
- Treat every patient as a fall risk and ensure each patient is accompanied — especially to and from the bathroom, when most falls occur

A Drop in Patient-Lifting Injuries
No staff injuries related to patient handling for 140 days thanks to signs, better communication.
- Absences, stress and worker’s compensation claims decreased when patient-handling injuries were reduced to zero in 140 days, down from two to four per quarter.
- Used signs to visually remind to nurses and other staff about the importance of working safely.

Preventing Patient Falls
Team reduced patient falls by 40 percent in one year.
- Keeping patients safe is a top priority.
- Daily huddles and debriefs

Preventing Pressure Ulcers
The team went two years without a single instance of a serious pressure ulcer resulting from a respiratory aid.
- We are committed to keeping patients free from hospital-acquired ulcers
- Testing and evaluating new, better supplies and equipment