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Easing the Pain for Babies, Families
NICU team improves service scores and provides better service by educating new parents about infant pain management.
- Caregivers want not only to manage babies’ pain but also alleviate parents’ anxieties and help them know what to expect.
- Use a consistent script to discuss pain management during the admission process and keep parents informed throughout the baby’s stay in the NICU
Giving Patients a Voice
Improvements suggested by a parent advisory council ease the stress of new moms and dads whose babies are in the NICU.
- Unit-based teams make innovations that have a big impact when they include patients in their improvement efforts.
- Members of this NICU host a bimonthly parent advisory council and include moms and dads members in the department’s tests of change