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Emails Lick Stamps and Envelopes
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
- Email provides patients with timely information about their appointments and enhances our ability to deliver safe, affordable and convenient quality care and service.
- Tracking the number of paper envelopes mailed to patients

Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
- Shadowing hospital nurses to better understand their wants and needs.

All Hands for kp.org
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
- Members are better served and get better care when signed up with KP.org
- Getting all team members involved in the promotional effort

Kid Food: Serve It
Pediatrics team suggested kid-friendly food like peanut butter and jelly sandwiches, and created restaurant style menus with imagery of zoo animals.
- Kids need to eat, and wasted food is wasting money.
- Offering kid-friendly food items

Dressing Room Cuts Wait Times
Wait times for patients plummeted when this radiology made a small change with a big impact.
- Long waits frustrate patients and reduce access to care.
- Converting closet into a dressing room

The 4-1-1 On Your New Baby
Parent satisfaction scores went up with this NICU team used a checklist to teach new parents about their baby and created a script for nurses that didn't feel rehearsed.
- Health care providers play a key role in teaching new parents skills to take care of baby.
- Creating a checklist as a teaching tool

Ensure On-Time Blood Labs
This team's ability to get results back to doctors quickly improved when it tweaked workflows and schedules.
- Delivering blood results on time provides better patient care.
- Having lab assistants round to pick up blood samples earlier

Follow-Up Orders Save Lives
Adhering to important guidelines to keep patients safe and healthy after surgery was high after this team educated staff and coordinated with pharmacists and other teams to ensure compliance.
- VTE prophylaxis helps prevent post-operative complications.
- Coordinating with pharmacies to keep with SCIP guidelines

Cut Transport Turnaround Times
This Transport team got patients discharged or to their next destination quicker when they began keeping gurneys where they were needed, cleaned and ready for the next patient.
- Reducing transport times improves inpatient care, service and efficiency.
- Placing equipment where needed

Always Wash Your Hands
The pediatrics team increased hand-washing rates after it put up posters of cute kids as hand-washing reminders and made other common-sense improvements.
- Hand-washing is a simple way to combat inpatient infection.
- Posting reminders to regularly wash hands

The Key to Great Service: Call and Response
Service scores shot up when this oncology team paired a nurse with a buddy to help with patient response.
- Responding to a patient’s needs is central to their care.
- Pairing with a buddy can shorten patient response times

Staff Buddies Up to Inform Patients
Positive patient responses for staff communications increased 17 percent for the department in three months.
- Patients express appreciation when informed about wait times and delays, which shows respect for their time and eases anxiety.
- Schedulers and receptionists from two clinics paired up for one-hour shifts during predictably busy times to keep patients informed about wait times.