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Make New Members Feel Welcome
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
- Reaching out and welcoming new members improves loyalty.
- Calling new members to help set up appointments
Bring Mail Together and Save
These team saved thousands of dollars when it took gradual steps to centralize mail processing for whole region. negotiated lower rates for vendor services.
- Saving money helps us keep KP affordable for members and patients.
- Facilities sorted and metered mail at fewer locations, enabling the team to negotiate lower rates for vendor services
Getting Better at Collecting Third-Party Billings
Collecting money owed from third parties skyrocketed when this finance team trained up staff and used the electronic tools at their fingertips.
- To keep KP affordable for all patients and members, we need to collect the money owed to us.
- Teaching how to code for workplace injuries and accidents
Creative Thinking Speeds Up Lab
After it rejiggered its workflows, this lab team cut wait times dramatically.
- Patients waiting an hour at the lab is unacceptable.
- Shifting schedules to accommodate more patients
One on One Improves Scores
Service scores soared after this lab team began a "one-on-one" style of service with technicians handling patients from check-in to blood draw.
- Giving patients more personal care improves service.
- Having lab technicians stay with patient from check in to blood draw
New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
- A gentle touch shows patients we care and reduces their anxiety.
- Switching to a different needle provider
Ensure On-Time Blood Labs
This team's ability to get results back to doctors quickly improved when it tweaked workflows and schedules.
- Delivering blood results on time provides better patient care.
- Having lab assistants round to pick up blood samples earlier
Cut Transport Turnaround Times
This Transport team got patients discharged or to their next destination quicker when they began keeping gurneys where they were needed, cleaned and ready for the next patient.
- Reducing transport times improves inpatient care, service and efficiency.
- Placing equipment where needed
Fast Pass Reduces Unneeded Tests
The lab team saved time and money when it identified which tests oncology patients actually needed, they created a pass to get patients to the front of the line, and fast-tracked the processing of tests.
- Getting the patient through the lab more quickly gets them diagnosed sooner.
- A "golden ticket" fast track system ensured patients got the tests they needed
Speeding Up Door-to-Door Trips
Transport time dropped when this team coordinated with other departments, ensured labs and meds were ready and made other improvements.
- A long wheelchair ride is inefficient and poor patient service.
- Getting better chairs improved transport times
Work Together to Process Tests
By coordinating with other departments, like emergency and transportation, the diagnostic imagining department could better serve patients at a brisk and efficient pace.
- More timely results help patients get timely care.
- Communicating with nurses and staff before a patient is moved for a test
Make Collections Easier for Everyone
Team increased its percentage of collecting co-pays through training and awareness.
- Positively affect the bottom-line performance of your team from revenue to payroll.
- Learning how to ask patients for money