Find a practice to try with your team
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Physicians Combat Pandemic-Related Stress
A multipronged, results-oriented campaign centered around joy in work increased physician involvement in unit-based teams.
- When at risk for burnout, physicians can deepen job satisfaction by engaging in performance improvement with their teams, all while contributing their unique perspective to workplace issues.
- Showcasing small successes on one unit-based team encourages physician involvement in performance improvement efforts
Saving Money Through Prescriptions
Pharmacy UBT reduced the number of high-cost prescriptions filled outside KP pharmacies and saved over $108,000 in 2021.
- When health plan members use KP pharmacies, the cost is lower for them and for the organization.
- Team members contacted Kaiser Permanente patients who filled prescriptions outside KP pharmacies and explained the benefits of ordering their medications within KP.
Ensuring Patients’ Wishes in Times of Need
Increased the number of patients completing advance directives from 20 percent to 80 percent in 3 months.
- Advance directives give patients a say in their care plan while they can make informed decisions and help make their choices known to family members and their doctor.
- Creating a process for medical assistants to verify, update and offer information about advance care directives to radiation oncology patients
Flower Power Reduces Injuries
This team reduced the risk of trips and falls by identifying the safest spot for rolling chairs in exam rooms.
- Keeping workers safe and healthy means they can be there for their patients, families and communities.
- Placing a flower-shaped decal on the floor to indicate where to place rolling chairs in exam rooms
Emails Lick Stamps and Envelopes
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
- Email provides patients with timely information about their appointments and enhances our ability to deliver safe, affordable and convenient quality care and service.
- Tracking the number of paper envelopes mailed to patients
Stress-free Service Soothes the Sleepless
A patient-centered approach to delivering supplies gets the job done.
- Timely delivery of equipment and supplies enhances patient satisfaction and speeds the diagnosis and treatment of common sleep disorders.
- Mailing sleep therapy supplies to patients, centralizing supply distribution and purchasing software to track deliveries
Pharmacy Helps Patients Get Mammograms
The team worked with Imaging department staff to identify patients overdue for breast cancer screenings and to help fast-track their mammogram appointments.
- Preventive screenings are important to detect disease early, when treatment is most effective.
- Checking patients’ electronic medical records to identify those due for breast cancer screenings
Tracking Time Yields Results
Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.
- Delivering timely results reduces patient anxiety and enables physicians to diagnose and treat patients sooner.
- Documenting and tracking the time to process tissue specimens
Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
- Shadowing hospital nurses to better understand their wants and needs.
A Recipe for Speaking Up
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
- When employees feel free to share ideas and concerns, it creates open communication that leads to better care, quality and service.
- Rewarding and recognizing employees for ideas and actions that contribute to the team’s work.
Savings Arrive on Wheels
Emergency Department clerks saved more than $88,000 in paper and copying costs by switching to laptop computers on wheels to gather member signatures instead of paper registration forms.
- Leaving old tools behind and embracing new technology leads to savings and efficiency.
- By using laptops on wheels, the team saved $88,000 in paper records, copying, ink, paper and scanning.
Teamwork Keeps Inventory in Check
This pharmacy team reduced the cost of expired medications by 90 percent after partnering with data specialists to identify and remove outdated drugs from the shelf.
- Keeping outdated medications in stock is a waste of money and a potential safety hazard if dispensed to patients.
- Unit-based team members worked with pharmacy analysts to identify slow moving medications and monitored the inventory to avoid over-stocking them.