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Go Blue to Green and Save
A Med/Surg unit set up designated bins in operating rooms for blue wrap recycling and educated staff about proper use, helping save money and protect our earth.
- Recycling blue wrap saves money and helps the environment.
- Placing blue wrap recycling container in operating rooms
Look to ID Persistent Asthma
This Pediatrics department identified persistent asthmatics and helped them manage their chronic condition better.
- We can offer excellent care to our youngest asthma patients by helping them manage their condition to avoid scary ER visits.
- Proactively identifying asthma patients and explaining the medication regimen
Calling in Sick Options
Last-minute sick calls decrease when this team focused on all the options available for balancing work and life.
- Showing up for our patients and members is the most important thing we do.
- Letting employees know their options can eliminate last-minute sick days
Always Answer the Phone
This oncology department's service scores went up when it corrected wrong numbers, added voice mail and made other improvements.
- Providing the best service to our patients and members means being there for them.
- Providing correct phone numbers is a good first step
Be Quiet. Respect Nap Time
When this mother/baby unit instituted a regular nap time, moms got more rest and the success for breastfeeding increased.
- Nap times help reduce the number of requests for respite care.
- Created an afternoon nap time, and communicated to staff and family about this quiet period
Easing the Pain
The maternity team's laser-focus on pain management helps it keep service scores high. standardized pain medication schedules, communicated when next meds were scheduled, and reinforced the "no-pass" policy.
- Helping new moms manage pain is a key part of providing excellent service.
- Standardizing pain medication schedules
Improve Inpatient Med Deliveries
The pharmacy posted laminated cards of commonly used drugs, they made deliveries 15 minutes early, and color-coded bins of new meds to distinguish from discontinued meds.
- Reducing the number of overdue meds ensures proper care.
- Identifying potential pharmacy delays can improve service
Accurate Logs = Better Care
The histology team clarified their log sheets, discussed their goals and set deadlines, and double-checked the logs to ensure quality.
- Complying with the documentation process is necessary for quality outcomes.
- Clarifying log sheets can help improve accurate documentation
Avoid Specimen Handling Errors
Lab identified the process, created a process map with highlighted photos and standardized tasks, and placed laminated copies around the lab.
- Avoiding errors allows the patient to get the correct diagnosis sooner.
- Creating a process map helps staff to correctly follow the procedure
Make Low-Sodium Meals Tastier
Food services included Mrs. Dash seasoning packets with meals, wrote scripts to explain the idea, and informed patients about diet options.
- Providing patients with healthy and tasty food helps them heal
- A little packet of Mrs. Dash can go a long way to making low-sodium palatable
Encouraging Patients to Get Screenings
More patients pledged to get screeings after members of this team began a strategic outreach campaign.
- Early detection of cancer saves lives.
- Training and peer-to-peer coaching of staff
Share Your Schedules
Center shared scheduling data with other departments, respected their processes, and got everyone on the same page.
- Coordinating schedules prevents patients from getting turned away.
- Sharing scheduling data between departments improves patient care