This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
UBT fairs are a dynamic, engaging forum for spreading successful practices and sharing ideas. Throughout Kaiser Permanente, regions and facilities are discovering that UBT fairs help inspire teams to take on new performance improvement challenges.
The KP Value Compass commits us to delivering the best quality and service at the most affordable price, in the best place to work. And here’s the thing about service—everybody knows how to tell bad from good and good from great.
It’s not easy, in the crunch of a busy workday, to give every member and patient great service every time they call or visit. But these three simple tools can help. Each can be learned quickly and can be discussed, used and perfected by your team:
What can your team do create smoother workflows? And how could your team work better with other UBTs to improve performance?
What can your team do to work with other teams to improve outcomes for patients?
Creating a better workplace turns cynics into champions of unit-based teams. UBTs give workers represented by a union in the Coalition of Kaiser Permanente Unions a way to lead change. They help workers, managers and physicians better serve Kaiser Permanente members and patients. Yet too many people don’t know they are part of a UBT. Truth is, everyone in the unit is a UBT member. And, as you’ll see in this issue, engaging with your team can change lives—including your own. Read on and see how.
Kimberly Carolina, clinical assistant, OPEIU Local 2, Neurology (South Baltimore Medical Center, Mid-Atlantic States)
"When we first learned about working in partnership, I thought it would be difficult. I was a little skeptical and reluctant. It was hard to work with management because they’re actually your boss. I was part of a hiring team and felt uncomfortable speaking up to say why I thought certain candidates wouldn’t work.
Working as a team was very new to everyone. I wondered if there would be backlash or repercussions. Some employees didn’t feel secure about their jobs and didn’t feel like they even had a voice. One day, I realized they were the same as I was. I had a fear of speaking up and so did the managers. After I realized that, we were able to move forward. Employees, providers and everyone needed to have a voice. We needed to not only talk, but to make things happen. It’s been a lot of learning, a lot of great experience and growth.
When I first started out I didn’t see how you needed each person and each piece to make the company grow. The puzzle came together for me.
Now the communications piece is there. We work to be effective, efficient and see the broad picture. It’s amazing to see everyone come together with one common goal to fix things, such as patient wait times.
I enjoy it better now. I’m learning more. I like the results I have seen. Partnership is like you had a child two decades ago and they’ve grown up to be a successful person."
Format:
PPT
Size:
7 slides
Intended audience:
Unit-based team consultants, union partnership representatives, UBT sponsors and co-leads.
Best used:
To learn about the new features of the revamped LMP website.
Take advantage of everything LMP Communications has to offer and more!
The flagship publication of the Labor Management Partnership, Hank (named in honor of Henry J.) brings forward the diverse perspectives of frontline workers, managers and physicians across Kaiser Permanente. It features:
Each quarterly issue also has a comic on a partnership theme, puzzles and games, a poster and more.
Our monthly e-bulletin links you to useful tips, tools, team-tested practices and videos on LMPartnership.org. Subscribe today! (Scroll to the bottom of this page and enter your email address in the box.)
A checklist from the Labor Management Partnership’s early days, with seven principles and 37 related behaviors describing what working in partnership looks like.
Our team of communicators produces videos and tools, writes stories, and offers training and consulting for UBTs in every region. We’re here to inspire you, help you find and share successful practices, and support your team’s progress on the Path to Performance. We offer communication workshops and publish Hank magazine. This website, LMPartnership.org, provides tips, tools, award-winning videos and stories that will support your day-to-day work.
Contact a field consultant in your region to pass on a lead for a story, schedule a training workshop or ask for communications support:
Jennifer.F.Bellisario [at] kp.org (Jennifer Bellisario), senior communications consultant, Northwest, Washington and Hawaii
laureen.x.lazarovici [at] kp.org (Laureen Lazarovici), senior communications consultant, Southern California and Colorado
tracy.l.silveria [at] kp.org (Tracy Silveria), senior communications consultant, Northern California, Mid-Atlantic and Georgia
Have a question about receiving Hank or want to subscribe to LMP Insider, our bi-monthly email newsletter? Contact:
Beverly.E.White [at] kp.org (Beverly White), intermediate project manager 2; distribution
Renata.C.Hoffman [at] kp.org (Renata Hoffman), intermediate project manager 1
Have a question about the eStore? Need to update your contact information on the website? Got a general question? Email us at: lmp-feedback [at] kp.org.
