Format:
Word document

Size:
8.5" x 11"

Intended audience:
Support staff including consultants, advisors, co-leads, and sponsors

Best used:
Developmental support is a key element in the successful implementation of transitioning UBTs. Support teams must be aware of the three behavioral "levers" they can pull to effectively help a team: expressing (what you say), modeling (what you do), and reinforcing (how you back it up). Use this form when beginning to work with a support consultant or advisor.

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Unit-based teams and UBT sponsors

Best used:
Set your team up with these 10 tips and point them down the road to success.

Format:
PPT

Size:
1 Slide

Intended audience:
LMP employees, UBT consultants, improvement advisers

Best used:
This PowerPoint slide features an optical team that lowered glasses redo rates. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente. 

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians, and UBT consultants

Best used:
This poster promotes a powerful video that shows how interest-based problem solving creates energy, unity and consensus.

See the video:

Getting to Thumbs Up (video)

Format:
PPT

Size:
1 slide

Intended audience:
LMP Staff, UBT consultants, improvement advisers

Best used:
This PowerPoint slide highlights a business services team that discovered a glitch, corrected it, and brought in $10 million in Medicare reimbursements. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants and improvement advisers

Best used:
This PowerPoint slide features a team at the Honolulu Clinic that reduced patient wait times by making one nurse responsible for giving injections each day. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Format:PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants and improvement advisers

Best used:
This PowerPoint slide features a Materials Management team that found a way to save in linen costs. Use in presentations to show some of the methods used and measurable results being achieved by unit-based teams across Kaiser Permanente. 

Format:
PPT

Size:
1 Slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This PowerPoint slide highlights a pharmacy that reduced waste and improved service. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Format:
PPT

Size:
1 Slide

Intended audience:
Frontline employees, managers and physicians; LMP staff, UBT consultants, and improvement advisers

Best used:
This poster features a Northern California team that improved communication and its ability to diagnose malnutrition. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente. 

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
Share this with your team to gain inspiration from this Maryland UBT that got more hypertensive patients' blood pressure under control.