This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PPT
Size:
1 Slide
Intended audience:
LMP staff, UBT consultants, improvement advisers
Best used:
This poster features a Fontana UBT in which 95 percent of members have taken KP's health assessment. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PowerPoint
Size:
30 slides
Intended audience:
UBT co-leads, sponsors and consultants
Best used:
To find out what other teams are doing and adapt their successful practices.
Format:
PPT
Size:
1 Slide
Intended audience:
LMP staff, UBT consultants, improvement advisers
Best used:
This PowerPoint slide highlights a call center team that improved employee morale with fun, healthy diversions. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
UBT members, co-leads and consultants
Best used:
Posted on bulletin boards, in break rooms and other staff areas, this poster highlights a transport team that improved turnaround times.
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
UBT members, co-leads and consultants
Best used:
Post on bulletin boards, in break rooms and other staff areas to demonstrate how reminder calls can reduce patient no-shows.
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
UBT members, co-leads and consultants
Best used:
This poster describes how the Fresno Health Information Management UBT used directional signs and restaurant pagers to improve customer service. Post on bulletin boards, in break rooms and other staff areas.
Format:
PPT
Size:
1 slide
Intended audience:
LMP staff, UBT consultants, improvement advisers
Best used:
This PowerPoint slide highlights a team that reduced missed antibiotic orders by having two nurses check antibiotic orders. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PPT
Size:
1 Slide
Intended audience:
LMP staff, UBT consultants, improvement advisers
Best used:
This slide spotlights a team that cut wait times in half by nipping the need for repeat studies. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PPT
Size:
1 Slide
Intended audience:
LMP staff, UBT consultants, improvement advisers
Best used:
This slide highlights a lab team that saved thousands by reducing use of the butterfly needle. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.
